Effective Date: February 5, 2026
Wow My Bag provides reliable handbag dropshipping and private label services designed for e-commerce businesses. This Refund Policy explains when and how refunds are issued for orders fulfilled through our platform.
Overview
We work as a dropshipping supplier, meaning we handle production, packaging, and shipping on your behalf. If an issue occurs and meets the conditions below, we will issue a refund accordingly.
Refunds are processed to your Wow My Bag account balance or original payment method. We do not refund your end customers directly—you are responsible for handling refunds through your own store (e.g., Shopify).
100% Refund Eligibility
We provide a 100% refund (amount charged by Wow My Bag) in the following cases:
- Incorrect product received
- Wrong size or wrong color delivered
- Defective or unusable item
- Missing items in the shipment
- Parcel lost during transit
- Item damaged during shipping
- Severe product defects affecting usability
- Orders not delivered within the expected timeframe (excluding exceptions below)
Important:
We refund only the amount we charged (product + fulfillment cost), not your retail selling price.
50% Refund (Force Majeure Cases)
A 50% refund may be issued if delays are caused by events beyond control, including:
- Natural disasters (floods, earthquakes, storms)
- Government regulations or customs restrictions
- Logistics disruptions or transportation failures
- Social or political events (strikes, unrest, etc.)
- Supply chain interruptions
How to Request a Refund
To request a refund:
Option 1
- Log in to your account
- Go to Orders
- Select the order and submit a support ticket
Option 2
- Go to Support / Help Center
- Open a new ticket
- Enter order details and submit your request
Our team will review and respond promptly.
No Refund / No Resend Conditions
Refunds or resends will not be issued in the following cases:
- Incorrect or incomplete shipping details provided
- Customer unavailable for delivery or refuses the parcel
- Failure to complete customs clearance or pay duties
- Issue reported after 5 days of delivery
- Customer dissatisfaction (e.g., doesn’t like design, color, or style)
- Size concerns when correct size was shipped
- Normal shipping delays within expected timeframe
- Tracking shows delivered but customer claims otherwise
- Product damaged after usage
- Parcel not collected after multiple delivery attempts
Return Policy
As a global dropshipping supplier, we do not accept returns.
Reasons:
- No overseas return warehouses
- High international return costs
- Strict customs regulations on returned goods
Returned parcels may be rejected or destroyed by local carriers or customs authorities.
Customer Returns (Your Store Policy)
As a store owner, you can:
- Define your own return policy on your website
- Offer refunds, exchanges, or allow customers to keep the product
Wow My Bag does not handle customer-facing returns directly.
Contact Us
For questions about refunds or order issues:
Email: support@wowmybag.com
Website: www.wowmybag.com
